Shipping and Delivery

We deliver products across all Pincodes in India. The estimated delivery time for national orders is 7 to 10 working days.

INTERNATIONAL SHIPPING

ESTIMATED DELIVERY TIME

We ship and deliver our products outside India to almost all major countries.You can get in touch with us at sonaadorasales@gmail.com or through our contact form to cross check if we deliver in your country. The estimated delivery time is 18 to 20 business days.

NOTES: We do not ship on Sundays and nationally observed holidays. Orders placed on Saturday post 3 PM are dispatched on the following Monday or the next working day.

• In addition, certain unforeseen situations like bank holidays, interstate and intercountry regulations, bad weather conditions, strikes, lockdowns, economic and political issues, serviceability of courier partners in the Pincode, and even accidents can delay order delivery. Such situations are beyond our control.

• However, if your order is delayed beyond a week of the estimated delivery time, we will coordinate with the shipment partner and get in touch with you with the latest update.

SHIPPING COST

National Shipping: We offers FREE shipping for all PREPAID orders placed within India. Taxes and duties are included in the product price listed. 

International Shipping: The shipping cost for international orders is calculated at the time of checkout, depending upon the weight and value of the order and the shipping address (country).

The shipping cost does not include import duties. Cash on Delivery (COD) is not applicable for International Shipping.

IF THE PACKAGE IS OPENED OR TAMPERED: 

Before your order leaves our warehouse, it passes a stringent quality check. We aim to make your shopping experience with us as perfect as possible. Hence, we work only with the most reliable logistics partners with proven track records.

However, due to unforeseen circumstance(s), if you have received an order which has manufacturing defects or missing pieces, contact our grievance team immediately within 24 hours of delivery. We will take due actions to rectify the error.

IMPORTANT NOTES:

If the third-party delivery partner tries to deliver a damaged, opened, soiled, or tampered package, DO NOT ACCEPT it. However, we urge you to click a picture of the package and report it to our grievance team as soon as possible at sonaadorasales@gmail.com

Reporting Missing Piece: You must produce a Package OPENING VIDEO to our team to report missing or defective items. We may reject the request if the terms are not fulfilled.

Therefore, we urge you to Shoot a Package Opening Video every time we deliver an order to you.